Frequently asked questions

A question ? Do not hesitate to consult our FAQ for visitors to the 2024 Cheese and Dairy Products Fair.

FAQ

VISITOR FAQ

Visitor area
Visitor badge
Invitation cards
Accommodation
General

What is my visitor area for?
After any order in the store or badge request, your visitor area is automatically created.

This personal space allows you to :

Track your orders online

Print your badges

Request invitation letters (visa) for your badges

Finalize an unfinished (or pending) order
How can I retrieve my password to access my visitor area?

For security reasons, the exhibition team cannot give you your password by phone or e-mail.

We invite you to click on the link "Forgot my password" on the home page of your visitor area.

When will it be possible to order my badge online?

You can already request your badge on this page: https://badge.salon-fromage.com/en/home.htm?codePromo=WEB&utm_source=website&utm_medium=organic&utm_campaign=fromage-2024-conversion-badge-sur-site-gb&utm_content=comexposium&utm_term=visiteur
How do I order my badge online?

Click here to request your badge : here.
Can I edit the badge?

A badge is personal and nominative, it cannot be modified once ordered. Any order placed is final.
Does the badge I ordered online give me direct access to the show?

Yes, the badge ordered online allows you direct access to the show and is valid for the entire show. Present it at the entrance of the show and you will avoid the queues.
Can I access the exhibition with an e-badge on a mobile phone?

You can access the show by presenting your badge on an electronic device like your mobile phone.
What should I do if I don't receive my badge after requesting it online?
After completing and validating the "Badge request" form, you will receive a summary by e-mail. However, if this summary does not appear in your mailbox:

Make sure that the summary containing your badge has not been identified as spam.

Did you enter the correct email address when filling out your entry form?

Also, make sure you have completed the process. You may not have completed your order. In this case, check your mailbox: an e-mail to create your personal account has been sent to you. Connect to your personal space to finalize your order.
What can I do if my badge is available in my personal space, but I can't see it?

The access badge is in PDF format. If you have difficulties to open it, we recommend you to download the latest version of Adobe Reader.

How can I use the paper invitation card I received?

The invitation card to the show is valid online, you must request your badge using the invitation code on the paper card. You can also register at the entrance of the show, but we recommend you to do it in advance and online to avoid queues on the D-day.

Do you have any hotel recommendations for me?

You can check accommodation offers close to Paris Expo Porte de Versailles via B-Network, the exhibition's official hotel reservation center, and get a preferential rate.

Are there access facilities for people with reduced mobility?

The Paris-Expo Porte de Versailles halls and facilities comply with standards for visitors with reduced mobility (car parks, lifts, toilets)
What are the show opening hours?

9 a.m. - 7 p.m. on all 3 days
In which hall does Cheese and Dairy Products Show take place?

Hall 7.3
How do I get to the Salon du Fromage et des Produits Laitiers?
With a Salon du Fromage et des Produits Laitiers badge

Access through all gates of Paris expo - Porte de Versailles.

Need to buy your ticket on site?

Only at the entrance of the Salon du Fromage et des Produits Laitiers.
Is there a parking area?

There are parking lots at Porte de Versailles where you can park your vehicle, but we advise you to come by public transport.
Are there any cloakrooms ?

A checkroom will be available at the show. Suitcases, carts and shopping carts are strictly forbidden at the show and must be left in the checkroom.
Can I come with my dog ?

No animals are allowed at the show, with the exception of guide dogs for the blind.
Can I bring my child / children ?

This show is strictly reserved for professionals over the age of 16. You may be asked to show proof of professional status at the entrance to the show.
Where can I get a copy of the exhibition catalogue ?

The show’s official catalogue is free of charge and will be on display for you to pick up at the show entrances.
Are there any restaurants at the show ?

Yes, you will find plenty of places to eat and drink on site (snack bars, restaurants, etc.).
Is the show paid for ?
Yes, the Salon du Fromage et des Produits Laitiers is not free.

Here are the rates:

Preferential internet rate: €15 (until January 3, 2024)

Normal internet rate: 35 € (from January 4 to February 27, 2024)

Entrance fee: €50

Please note that badges cannot be exchanged or refunded after purchase.
How do I apply for a visa?

The visa application letter is available in your personal space, accessible after validation of your badge application.
Who are the exhibitors at the Cheese and Dairy Products Show?

Find all the exhibitors here: https://www.salon-fromage.com/en/recherche
What is the conference program?

Find the conference program here: https://www.salon-fromage.com/en/highlights/conferences

It is updated regularly.

All conferences are free of charge.
How do I get a press badge?

If you would like to apply for accreditation for the Salon du Fromage et des Produits Laitiers, the form is available in the Press Area.
Visitor hotline

Don't hesitate to contact us by e-mail at salon-fromage@comexposium.com
Haven't found the answer to your question?

Contact us at salon-fromage@comexposium.com

FAQ

EXHIBITOR FAQ

Accès & Montage / Démontage

Can I bring my dog?

Pets are not allowed on the show floor, with the exception of guide dogs
What are the show dates and times?
Public access to the show from Sunday, February 25 to Tuesday, February 27, 2024, 9am to 7pm.

Access to the show for exhibitors (during the show's opening hours) is from Sunday, February 25 to Tuesday, February 27, 2024, from 8am to 8pm.
Can you recommend any hotels?

To consult the accommodation offers proposed by B-Network, the show's official hotel reservation center, and benefit from a preferential rate for your hotel reservation, visit https://www.salon-fromage.com/en/practical-information/get-to-the-show
Where can I find the list of exhibitors?

The list of registered exhibitors can be found on the show website: https://www.salon-fromage.com/en/recherche
How do I organize a cocktail party on my stand?

Go to the Exhibitor's Guide in your customer area
I'm an exhibitor and I need a visa, what do I do?

Go to your exhibitor area in the "Badges & Invitations > Exhibitor badges" tab and section, and click on "Visa letter invitations".

Accès à l'espace & Inscription exposant

How can I get access to my exhibitor area ?

Your exhibitor area can be accessed at the following address: https://event.salon-fromage.com/2024/en/
Click on the "Login" button, then enter your registration e-mail address and password.
Who are my trade show contacts for registration?

https://www.salon-fromage.com/en/exhibit/contacts
Who can I contact after registering?

Once you have registered for the show, your privileged contacts are the customer relations managers: salon-fromage.exposants@comexposium.com
Can we choose our location?

You can inform your sales representative of your desired location, and he'll do his best to accommodate you. Notification of your location will be sent to you as soon as the plan is ready. You must have paid your deposit in order to be allocated a site.
Can more than one person exhibit on your stand?

Yes, to register a co-exhibitor or group exhibitor, the direct exhibitor or organizer must first order the corresponding item from the online store. For example, for a co-exhibitor, the "Co-exhibitor Pack" item must be ordered. This order can be placed either at the time of registration, or once the latter has been validated in the online store in the customer/exhibitor area. Once the order has been placed, the exhibitor then enters the information associated with this registration in the "Partners" tab of his exhibitor space, then "Declare my partners". Once this information has been entered, the exhibitor must wait for the Organizer's validation before his partner company can be included in the list of exhibitors on the website.
What is the deadline for finalizing your registration?

You have until January 31, 2024 to register (subject to availability).
What documents do I need to register?

A Kbis with all your contact details will be required foreign company: intracommunity VAT number or business certificate to be invoiced without VAT (VAT is still compulsory on badges, invitations and parking)
I already took part in last year's show? Can I reuse my customer account (e-mail address + password) to register for the new edition?

Your customer account is active from one year to the next.

Simply go here (current session platform link) to register for the new edition using the login and password from the previous session.

If you are attending more than one comexposium show, your login and password will also be the same.
I’ve lost/ forgotten my login/password for my exhibitor area

Your login is the e-mail address of your company’s stand manager which you provided when you signed your contract.

If you have lost or forgotten your password, simple enter your login and click on “Forgot password?” You will be sent a new password automatically by e-mail to your stand manager’s inbox.
What are the prerequisites for exhibitor registration?

If one or more companies share your stand, please indicate the number of partners who will be present: "co-exhibitor pack". If you are responsible for a themed pavilion and are directly organizing the participation of several exhibitors, please indicate the number of companies that will be present in your pavilion: "Pack direct collectif".
What payment methods are accepted?
You can pay by bank transfer, credit card or cheque (for France only).

Bank transfer : The bank details for making a transfer can be found directly on your invoice, order form and available if required directly in your customer area > Financial Area tab > Invoices & Payments.

Credit card: Payment by credit card is made directly in your customer area: Tab Financial Area > Invoices & Settlements.

Cheque: Please make cheques payable to : COMEXPOSIUM - Salon FROMAGE ET PRODUIS LAITIERS 2024 70 avenue du Général de Gaulle 92058 PARIS LA DEFENSE CEDEX
What are the insurance rules at the show?

Here are the insurance regulations: https://event.salon-fromage.com/2024/en/customer-zone/list-of-files.htm

Informations pratiques

What are the stand assembly and dismantling dates and times ?

Coming soon

Mon stand & Equipement

What is the first condition to be able to exhibit ?

The first condition to exhibit is to have a legal form.

Individuals cannot exhibit on the show.

Badges & Invitations

How many exhibitor badges am I allowed?

The quota of badges allocated to exhibitors is 3 free badges up to 9m² + 1 badge for every additional 9m².
How do I personalize my exhibitor badges?

You can personalize them in your exhibitor area by clicking on the tab and heading "Badges & Invitations > Exhibitor badges" or by clicking on the button in the "Home" tab.
How can I buy additional exhibitor badges?

Additional badges can be purchased in your online store: https://event.salon-fromage.com/2024/en/customer-zone/list-of-files.htm
How do I get my exhibitor badges?

You can edit and download your exhibitor badges from your exhibitor area. Please note that you'll need a unique email address for each badge you edit. Once created, you can download them individually or as a PDF file.
How can I buy additional invitations?

Additional invitations (paper and e-invitations) can be purchased in your online store: https://event.salon-fromage.com/2024/en/customer-zone/list-of-files.htm
How do I use my e-invitations?

In your exhibitor area, in the "Badges and invitations" section, you will soon be able to access your e-invitations and send them by e-mail to your customers.
Where will I receive the paper invitations?

Additional invitations (paper and e-invitations) can be purchased in your online store: https://event.salon-fromage.com/2024/en/customer-zone/list-of-files.htm
Am I eligible for invitations?

E-invitations are included in your exhibitor pack.