Discover the answers to the most frequently asked questions

• Public access to the show from Sunday, February 25 to Tuesday, February 27, 2024, 9am to 7pm.
• Access to the show for exhibitors (during the show's opening hours) is from Sunday, February 25 to Tuesday, February 27, 2024, from 8am to 8pm.

Your login is the e-mail address of your company’s stand manager which you provided when you signed your contract.

If you have lost or forgotten your password, simple enter your login and click on “Forgot password?” You will be sent a new password automatically by e-mail to your stand manager’s inbox.

Your customer account is active from one year to the next.

Simply go here (current session platform link) to register for the new edition using the login and password from the previous session.

If you are attending more than one comexposium show, your login and password will also be the same.

To order communication tools, please go to your exhibitor area, "Shop" tab: https://event.salon-fromage.com/2024/espace-exposant/extranet-exposant/accueil/boutique/recherche/resultat/non-affecte.htm?Crit_ProductEngine2_V3EVT=x_SousFamille_Produits__x_FamSFam%3AF020

If you need more information, you can download the catalog of communication tools, also available in your exhibitor area.

You can pay by bank transfer, credit card or cheque (for France only).

• Bank transfer : The bank details for making a transfer can be found directly on your invoice, order form and available if required directly in your customer area > Financial Area tab > Invoices & Payments.
• Credit card: Payment by credit card is made directly in your customer area: Tab Financial Area > Invoices & Settlements.
• Cheque: Please make cheques payable to : COMEXPOSIUM - Salon FROMAGE ET PRODUIS LAITIERS 2024 70 avenue du Général de Gaulle 92058 PARIS LA DEFENSE CEDEX

The address is

SALON DU FROMAGE ET DES PRODUITS LAITIERS

VIPARIS- Porte de Versailles

Name of your company

Pavillon 7.3/ stand number

Porte de Versailles - 75 015 Paris-

France

ATTENTION, delivery and reception are carried out under the responsibility of the exhibitor and in his presence on the stand.

Neither VIPARIS- Porte de Versailles nor the organizer can be held responsible in any way.

Assembly/disassembly badges for your service providers and subcontractors are not nominative and will be available at the entrance to the halls from the start of assembly.

They will be distributed by the security service set up by the organizer. They are not valid during the period when the show is open to the public.

If you have any logistical questions, please consult our exhibitor's guide.

If you don't find the answer to your question in this document, please contact our team by e-mail: louise.negretti@comexposium.com

We offer different types of booths.

Contact our sales team to find out more: https://www.salon-fromage.com/fr-FR/exposer/contacts-exposants 

You can also find details of our offers on the simulation tool: https://www.salon-fromage.com/fr-FR/exposer/pourquoi-exposer/les-bonnes-raisons-d-exposer

These forms are compulsory for all exhibitors to ensure the smooth running of the show and the safety of everyone involved.

You will find the Safety Notice to fill in in the Participation tab.

You can find the type of stand you have ordered in your exhibitor area, tab Financial Area > orders.

For more details on your stand type, please refer to the exhibitor guide.

Services related to your stand can be ordered via the online store (bare stand layout, electricity, furniture, parking, flowers, audiovisual ... )  

You can pay by bank transfer, credit card or check (France only).

• Bank transfer : The bank details for making a transfer can be found directly on your invoice, your order form and available if required directly in your customer area > Espace Financier tab > Invoices & Settlements.
• Credit card: Payment by credit card is made directly in your customer area: Tab Financial Area > Invoices & Settlements.
• Cheque: Please make cheques payable to : COMEXPOSIUM -SALON DU FROMAGE ET DES PRODUITS LAITIERS 2024 70 avenue du Général de Gaulle 92058 PARIS LA DEFENSE CEDEX

Additional invitations (paper and e-invitations) can be purchased in your online store: https://event.salon-fromage.com/2024/en/customer-zone/list-of-files.htm

You can find it in your exhibitor area Financial area > Invoices and payment.

• If you don't see it, it's because it hasn't yet been sent to you, and will be as soon as possible by our invoicing department.
• If you are not paying, you will not have access to the invoices, and we advise you to contact directly the company in charge of the payment of your participation.
• An e-mail is sent to you to inform you of the availability of the invoice/credit note on their customer area. Invoices are only sent by letter.

• Go to the picto man
• Click on My account
• Click on the My decorators
• Click on the Add button
• In the Company field, select a company or create a new one.
• If selected, the form is automatically pre-filled
• If creating a new company, fill in the fields
• Click on the Next button
• In the Stand decorator contacts field, Select or Create new
• Click on the Validate button
• Please note: all orders placed by the decorator will be billed directly to him/her. The exhibitor has no visibility of orders placed.

The exhibitor can delete or modify an order in "basket" status (the order is not yet validated).

Once the order has been validated by the exhibitor, it can no longer be deleted or modified.

We invite you to make a request by e-mail: fromage.adv@comexposium.com.

Once the modification has been made in the back office, the exhibitor will receive an e-mail confirming the modification. Cancellations/modifications are only possible up to a certain date. Once the service has been installed, it cannot be cancelled or modified.

The exhibitor can create users, called "participation contacts" in their Exhibitor Area, to whom they can delegate the right to place orders or complete forms (as desired).

The user may place orders on behalf of the exhibitor.

THE EXHIBITOR REMAINS THE DECISION-MAKER. HE WILL BE ABLE TO VALIDATE OR REFUSE ORDERS PLACED. VALIDATED ORDERS ARE INVOICED IN THE EXHIBITOR'S NAME. AN EMAIL IS SENT FOR EACH ACTION CARRIED OUT ON THE EXHIBITOR'S ACCOUNT.

On the billing address, the person placing the order can select the payer.