Frequently asked questions

A question ? Do not hesitate to consult our FAQ for exhibitors to the Cheese and Dairy Products Fair.

FAQ

EXHIBITOR FAQ

Access & Assembly / Dismantling

What are the show dates and times?

Public access to the show from Sunday, June 7 to Tuesday, June 9, 2026, 9.30 am to 8.30 pm.

Access to the show for exhibitors (during the show's opening hours) is from Sunday, June 7 to Tuesday, June 9, 2026, from 8am to 8pm.
Can you recommend any hotels?

To consult the accommodation offers proposed by B-Network, the show's official hotel reservation center, and benefit from a preferential rate for your hotel reservation, visit https://www.salon-fromage.com/en/practical-information/get-to-the-show
Where can I find the list of exhibitors?

The list of registered exhibitors can be found on the show website: https://www.salon-fromage.com/en/recherche
I want to play music on my stand. Is this allowed?

Please go to the “Exhibitor's Guide” section in your Customer Area, page 39.
I'm an exhibitor and I need a visa, what do I do?

Go to your Customer Area in the "Tickets & Invitations > Exhibitor tickets" tab and section, and click on "Visa letter invitations".
How do I organize a cocktail party on my stand?

Please go to the ‘Exhibitor’s Guide’ section of your Customer Area, page 27.
Can I bring my dog?

Pets are not allowed on the show floor, with the exception of guide dogs

Access & Exhibitor registration

How can I get access to my Customer / Exhibitor Area ?

You can access your Customer Area at the following address: https://event.salon-fromage.com/2026/

You must set up two-factor authentication, which you have not yet done, in order to access https://event.salon-fromage.com/2026/

Please note that you must register using the same email address that you used previously.
I’ve lost/ forgotten my login/password for my Customer Area

Your login is the e-mail address of your company’s stand manager which you provided when you signed your contract.

If you have lost or forgotten your password, simple enter your login and click on “Forgot password?” You will be sent a new password automatically by e-mail to your stand manager’s inbox.
I already took part in last year's show? Can I reuse my customer account (e-mail address + password) to register for the new edition?

Your customer account remains active from one year to the next. Simply visit https://event.salon-fromage.com/2026/ to register for the new edition using the username and password from the previous session. If you attend several exhibitions organised by Comexposium, the usernames and passwords are the same.
What are the prerequisites for exhibitor registration?

If one or more companies share your stand, please indicate the number of partners who will be present: "co-exhibitor pack". If you are responsible for a themed pavilion and are directly organizing the participation of several exhibitors, please indicate the number of companies that will be present in your pavilion: "Pack direct collectif".
Can several exhibitors share a stand?

Yes, to register a co-exhibitor or group exhibitor, the direct exhibitor or organizer must first order the corresponding item from the online store. For example, for a co-exhibitor, the "Co-exhibitor Pack" item must be ordered. This order can be placed either at the time of registration, or once the latter has been validated in the online store in the customer/exhibitor area. Once the order has been placed, the exhibitor then enters the information associated with this registration in the "Partners" tab of his exhibitor space, then "Declare my partners". Once this information has been entered, the exhibitor must wait for the Organizer's validation before his partner company can be included in the list of exhibitors on the website.
Where can I download the Media Kit to promote my participation?

You can download generic, customisable visuals from your Customer Area, under the Communication > Media Kit section.
Who are my trade show contacts for registration?

The sales team is on hand to answer any queries you may have. You can find their contact details on this page.
How do I register for the online catalog and visitor guide?

You can register for the catalogue via this page in your Customer Area.
How can I order communication tools?

To order communication tools, please go to your exhibitor area, "Shop" tab: https://event.salon-fromage.com/2026/espace-exposant/extranet-exposant/accueil/boutique/recherche/resultat/non-affecte.htm?Crit_ProductEngine2_V3EVT=x_SousFamille_Produits__x_FamSFam%3AF020

If you need more information, you can download the catalog of communication tools, also available in your exhibitor area.
Who can I contact after registering?

Once you have registered for the trade show, your dedicated contacts are the customer relations managers at salon-fromage.exposants@comexposium.com
Can we choose our location?

You can inform your sales representative of your desired location, and he'll do his best to accommodate you. Notification of your location will be sent to you as soon as the plan is ready. You must have paid your deposit in order to be allocated a site.
What is the deadline for finalizing your registration?

You have until May 31, 2026 to register (subject to availability).
What documents do I need to register?

A Kbis with all your contact details will be required foreign company: intracommunity VAT number or business certificate to be invoiced without VAT (VAT is still compulsory on badges, invitations and parking)
What payment methods are accepted?
You can pay by bank transfer, credit card or cheque (for France only).

Bank transfer : The bank details for making a transfer can be found directly on your invoice, order form and available if required directly in your customer area > Financial Area tab > Invoices & Payments.

Credit card: Payment by credit card is made directly in your customer area: Tab Financial Area > Invoices & Settlements.

Cheque: Please make cheques payable to : COMEXPOSIUM - Salon FROMAGE ET PRODUIS LAITIERS 2026 COMEXPOSIUM - Tour Highlight

17 quai du Président Paul DOUMER

CS 60160

F-92672 Courbevoie Cedex
What are the insurance rules at the show?

Here are the insurance regulations: https://event.salon-fromage.com/2026/en/customer-zone/list-of-files.htm

Practical information

What are the stand assembly and dismantling dates and times ?

Show set-up and dismantling dates and times are available in your exhibitor area and in your exhibitor guide.
Where do I send my equipment?

The address is

SALON DU FROMAGE ET DES PRODUITS LAITIERS

VIPARIS- Porte de Versailles

Name of your company

stand number

Porte de Versailles - 75 015 Paris-

France

ATTENTION, delivery and reception are carried out under the responsibility of the exhibitor and in his presence on the stand.

Neither VIPARIS- Porte de Versailles nor the organizer can be held responsible in any way.
How do I order assembly/disassembly badges for my service providers and subcontractors?

Assembly/disassembly badges for your service providers and subcontractors are not nominative and will be available at the entrance to the halls from the start of assembly.

They will be distributed by the security service set up by the organizer. They are not valid during the period when the show is open to the public.
I'm disabled, how can I get parking as close as possible to the show?

Contact VIPARIS
I would like to receive technical and logistical information

All this information can be found in the exhibitor's technical guide, which you can download from your exhibitor area.
I have a logistical question. Who can I contact?

If you have any logistical questions, please consult our exhibitor's guide.

If you don't find the answer to your question in this document, please contact our team by e-mail: louise.negretti@comexposium.com
Where can I park during the show?

Order from the online store

My stand & Equipment

What are the different stand options?

We offer different types of booths.

Contact our sales team to find out more: https://www.salon-fromage.com/fr-FR/exposer/contacts-exposants

You can also find details of our offers on the simulation tool: https://www.salon-fromage.com/fr-FR/exposer/pourquoi-exposer/les-bonnes-raisons-d-exposer
What is the purpose of the forms in the Customer Area?

These forms are compulsory for all exhibitors to ensure the smooth running of the show and the safety of everyone involved.

You will find the Safety Notice to fill in in the Participation tab.
Where can I find information about my stand?

You can find the type of stand you have ordered in your exhibitor area, tab Financial Area > orders.

For more details on your stand type, please refer to the exhibitor guide.
How can I order additional services?
Services related to your stand can be ordered via the online store (bare stand layout, electricity, furniture, parking, flowers, audiovisual ... )

You can pay by bank transfer, credit card or check (France only).

Bank transfer : The bank details for making a transfer can be found directly on your invoice, your order form and available if required directly in your customer area > Espace Financier tab > Invoices & Settlements.

Credit card: Payment by credit card is made directly in your customer area: Tab Financial Area > Invoices & Settlements.

Cheque: Please make cheques payable to : COMEXPOSIUM -SALON DU FROMAGE ET DES PRODUITS LAITIERS 2026 COMEXPOSIUM - Tour Highlight

17 quai du Président Paul DOUMER

CS 60160

F-92672 Courbevoie Cedex
Where can I find the architectural regulations?

You can find the architectural regulations in the exhibitor's guide on page 36
Where can I find all the regulations, terms and conditions ...?

The various regulations can be downloaded from the "Practical info" tab in your Customer Area.
I have an equipped stand. Who should I send my plan to?

If you have a fully equipped stand, the service provider will contact you directly via the following email address: fromage@creatifs.fr

Badges & Invitations

How many exhibitor tickets am I allowed?

The quota of tickets allocated to exhibitors is 3 free tickets up to 9sq.m + 1 ticket for every additional 9sq.m.
How do I personalize my exhibitor badges?

You can personalize them in your exhibitor area by clicking on the tab and heading "Badges & Invitations > Exhibitor badges" or by clicking on the button in the "Home" tab.
How can I buy additional exhibitor badges?

Additional badges can be purchased in your online store: https://event.salon-fromage.com/2026/en/customer-zone/list-of-files.htm
How do I get my exhibitor tickets?

You can edit and download your exhibitor tickets from your exhibitor area. Please note that you'll need a unique email address for each ticket you edit. Once created, you can download them individually or as a PDF file. Tickets will be available to download from your Customer Area from 7 May 2026* (subject to full payment of your registration fee). The platform will close on 9 June 2026 at 6.00 pm.
How can I buy additional invitations?

Additional invitations (paper and e-invitations) can be purchased in your online store: https://event.salon-fromage.com/2026/en/customer-zone/list-of-files.htm
How do I use my e-invitations?

In your Customer Area, in the "Tickets and invitations" section, you can access your e-invitations and send them by e-mail to your customers.
Where will I receive the paper invitations?

Additional invitations (paper and e-invitations) can be purchased in your online store: https://event.salon-fromage.com/2026/en/customer-zone/list-of-files.htm
Am I eligible for invitations?

E-invitations are included in your exhibitor pack.

Orders & Invoices

I haven't received my invoice. How can I get it back?

You can find it in your exhibitor area Financial area > Invoices and payment.

If you don't see it, it's because it hasn't yet been sent to you, and will be as soon as possible by our invoicing department.

If you are not paying, you will not have access to the invoices, and we advise you to contact directly the company in charge of the payment of your participation.

An e-mail is sent to you to inform you of the availability of the invoice/credit note on their customer area. Invoices are only sent by letter. Please contact our administration department at fromage.adv@comexposium.com
Are store items marked up?

The shop will close at 11.59 pm on Tuesday 2 June 2026. From that date onwards, prices will increase by 20%.
Where can I view my ordered items?

You can consult all your orders on your Customer Area in the tab and heading "Financial Area Tab > Orders and/or > Ordered items".
Where can I find the show's bank details?

You will find the RIB of the salon at the bottom of your invoices and also at the bottom of the order forms. Please contact our administration department at fromage.adv@comexposium.com
How can you delegate your orders to a stand designer, decorator or other service provider?
Go to the picto man

Click on My account

Click on the My decorators

Click on the Add button

In the Company field, select a company or create a new one.

If selected, the form is automatically pre-filled

If creating a new company, fill in the fields

Click on the Next button

In the Stand decorator contacts field, Select or Create new

Click on the Validate button

Please note: all orders placed by the decorator will be billed directly to him/her. The exhibitor has no visibility of orders placed.
How do I change or cancel my order?

The exhibitor can delete or modify an order in "basket" status (the order is not yet validated).

Once the order has been validated by the exhibitor, it can no longer be deleted or modified.

We invite you to make a request by e-mail: fromage.adv@comexposium.com.

Once the modification has been made in the back office, the exhibitor will receive an e-mail confirming the modification. Cancellations/modifications are only possible up to a certain date. Once the service has been installed, it cannot be cancelled or modified.
Can someone else submit orders for me?

The exhibitor can create users, called "participation contacts" in their Customer Area, to whom they can delegate the right to place orders or complete forms (as desired).

The user may place orders on behalf of the exhibitor.

THE EXHIBITOR REMAINS THE DECISION-MAKER. HE WILL BE ABLE TO VALIDATE OR REFUSE ORDERS PLACED. VALIDATED ORDERS ARE INVOICED IN THE EXHIBITOR'S NAME. AN EMAIL IS SENT FOR EACH ACTION CARRIED OUT ON THE EXHIBITOR'S ACCOUNT.

On the billing address, the person placing the order can select the payer.
How does vat recovery work?

For all information and procedures concerning a VAT refund claim, please contact our tax representative directly: TEVEA INTERNATIONAL mail@tevea.com